Refund policy
Thank you for supporting our store. Since all products are made to order, please review your order carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is determined to be an error on our part, we will cover the cost of a replacement or refund.
Lost Packages
If your package appears to be lost in transit, claims must be submitted within 30 days of the estimated delivery date.
Returns & Exchanges
Because all items are made to order, we do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect sizing selected by the customer
- Accidental orders
Please review sizing charts and product details carefully before placing your order.
If you would like a replacement in a different size or color, a new order must be placed at your expense.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned due to an insufficient or incorrect address, the customer will be responsible for any reshipping costs once the correct address has been confirmed.
Unclaimed Shipments
If a shipment is unclaimed and returned to the fulfillment facility, the customer may be responsible for reshipping costs.
Unclaimed returned packages may be donated or disposed of after 30 days without refund.
Hygiene & Sealed Goods
For health and hygiene reasons, certain sealed goods may not be eligible for return once opened.
Contact Us
If there is an issue with your order, please contact us through our store contact page or support email as soon as possible.
We appreciate your support and will always do our best to help resolve any issues with your order.